Privacy policy

PRIVACY POLICY
Sutradi - www.sutradi.in
Effective Date: March 2026

We at Sutradi are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website. By using our website, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

- Personal identification information: Name, email address, phone number, and billing/shipping address
- Account information: Username and password if you create an account
- Order information: Items purchased, transaction amounts, payment method type (not full card details), and order history
- Device and technical information: IP address, browser type, operating system, and pages visited
- Location data: City and state for delivery purposes
- Communication data: Messages you send us via email, WhatsApp, or contact forms

2. HOW WE USE YOUR INFORMATION

Your information is used to:

- Process and fulfil your orders
- Send order confirmation, shipping updates, and delivery notifications
- Respond to customer service queries and complaints
- Personalise your shopping experience on our website
- Send promotional offers, new arrivals, or sale announcements (only if you opt in)
- Improve our website, products, and services
- Comply with legal obligations under Indian law

3. SHARING OF YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

- Authorised logistics and courier partners solely to deliver your orders
- Payment gateway providers to process transactions securely
- Technology service providers who operate our website under strict confidentiality
- Government or legal authorities when required by law

4. DATA STORAGE AND SECURITY

All your personal data is stored on secure servers located in India. We use industry-standard security measures including SSL encryption, firewalls, and access controls to protect your data from unauthorised access, loss, or misuse.

Your full payment card details are never stored on our servers. All payment processing is handled by PCI-DSS compliant payment gateways.

5. COOKIES

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You may disable cookies in your browser settings, though this may affect website functionality.

6. YOUR RIGHTS

Under applicable Indian law, including the Digital Personal Data Protection Act 2023, you have the right to:

- Access and review the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal obligations
- Opt out of marketing communications at any time

To exercise any of these rights, contact us at: info@sutradi.in

7. CHILDREN'S PRIVACY

Our website is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

9. CONTACT US

Email: info@sutradi.in
Phone: +91-9711967778
Address: Beadon Pura, Gali No. 10, Karol Bagh, New Delhi - 110005