Terms of service

TERMS & CONDITIONS
Sutradi - www.sutradi.in
Effective Date: March 2026

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing www.sutradi.in or making a purchase, you agree to be legally bound by these terms.

1. ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age, are legally capable of entering into a binding contract, and are purchasing for personal, non-commercial use unless otherwise agreed.

2. ACCOUNT REGISTRATION

You may browse our website without registering. However, to place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials. Sutradi is not liable for unauthorised use of your account.

3. PRODUCT INFORMATION

We make every effort to display product colours, fabrics, and embellishments accurately. However, actual colours may vary slightly due to your device display settings. Product descriptions are for reference and are subject to change without notice.

Please note: Ethnic wear products such as sarees, kurtas, and lehengas may have slight variations in embroidery, print, or handwork as these are characteristics of artisanal production, not defects.

4. PRICING AND AVAILABILITY

- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
- Prices are subject to change without prior notice
- Product availability is subject to stock. We reserve the right to cancel orders if a product becomes unavailable
- In case of a pricing error, we will inform you before processing and give you the option to confirm or cancel your order

5. ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase. Your order is confirmed only when you receive an official order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion.

6. INTELLECTUAL PROPERTY

All content on this website — including logos, product images, design elements, text, and graphics — is the exclusive property of Sutradi. You may not copy, reproduce, or use any content without prior written permission.

7. PROHIBITED USE

You agree not to:

- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the website
- Post false reviews or defamatory content
- Misuse our return or cancellation policies through fraudulent behaviour

We reserve the right to suspend or permanently ban accounts that engage in any of the above activities.

8. LIMITATION OF LIABILITY

Sutradi shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability in any case shall not exceed the amount paid by you for the specific order in question.

9. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India. Any disputes arising from use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

10. AMENDMENTS

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes your acceptance.

11. CONTACT

Email: info@sutradi.in
Phone: +91-9711967778
Address: Beadon Pura, Gali No. 10, Karol Bagh, New Delhi, 110005